Terms of Service

Last updated: 1 January 2026

1. Acceptance of these terms

By accessing or using the website real-solution.org (the “Website”), operated by REAL Solution Inkasso GmbH & Co. KG, Normannenweg 32, 20537 Hamburg, Deutschland, you agree to these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the Website.

2. Nature of the website

This Website is provided for general informational purposes only. It describes the credit recovery and receivables management services offered by our company and provides contact channels for enquiries. The Website does not offer any paid service, product, or subscription for purchase, and no financial transaction can be completed through it. Any collection mandate, service agreement, or case-specific arrangement is concluded separately, outside of this Website, directly between our company and the relevant party.

3. No legal or financial advice

Content on this Website, including descriptions of our process, general information about German debt collection law, and any illustrative examples, is provided for general orientation only. It does not constitute legal, financial, or professional advice and should not be relied upon as such. Individuals with questions about a specific receivable, debt, or legal situation should seek independent professional advice or contact our office directly.

4. Use of the website

You agree to use the Website only for lawful purposes. You must not attempt to gain unauthorised access to any part of the Website, interfere with its operation, or use automated means to extract content without our prior written consent.

5. Contact form submissions

Information submitted through the contact form is used solely to respond to your enquiry, as described in our Privacy Policy. Submitting the form does not create a contract, does not constitute the initiation of a collection procedure, and does not guarantee any particular response time or outcome beyond our general service commitments.

6. Intellectual property

The text, layout, and graphic elements of this Website, excluding third-party photography which is licensed separately, are the property of REAL Solution Inkasso GmbH & Co. KG or its licensors. You may view and print pages for personal, non-commercial reference, but may not reproduce, distribute, or modify Website content for other purposes without prior written permission.

7. Third-party links and content

The Website may include links to third-party resources, such as a map service, for convenience. We are not responsible for the content, accuracy, or availability of third-party websites and do not endorse them.

8. Limitation of liability

To the extent permitted by applicable law, REAL Solution Inkasso GmbH & Co. KG shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Website. Nothing in these Terms limits liability for damages arising from intent or gross negligence, or for any other liability that cannot be excluded under German law.

9. Availability

We aim to keep the Website available at all times but do not guarantee uninterrupted access. We may suspend, restrict, or modify the Website, in whole or in part, at any time without prior notice.

10. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. Subject to any mandatory consumer protection rules, the courts of Hamburg, Germany shall have jurisdiction over any dispute arising from these Terms.

11. Changes to these terms

We may revise these Terms of Service from time to time. Continued use of the Website after any changes take effect constitutes acceptance of the revised terms.

12. Contact

Questions about these Terms can be sent to support@real-solution.org or by post to the address above.